Exchange Policy

At Shriva Couture, we strive to ensure that every piece you receive reflects the quality and elegance we stand for. If you require an exchange, our team will be happy to assist you under the guidelines below.

Eligibility for Exchange

Exchange requests must be raised within 72 hours of delivery.
Products must be:
- unused
- unwashed
- undamaged
- returned in their original condition with all tags intact.
To help us process your request smoothly, we may request clear images or videos of the product.

Eligible Exchange Reasons

We currently offer exchanges in the following cases:

Size or fit concerns
Damaged or defective product received
Incorrect product received

Exchange Guidelines

Each order is eligible for one exchange request.
All exchanges are subject to product availability.
If the requested size or product is unavailable, we may offer:
- store credit, or
- an alternate product of equal value.

Shipping Charges

For size-related exchanges, reverse pickup and re-shipping charges may apply.
In cases involving damaged, defective, or incorrect items, all exchange shipping costs will be covered by Shriva Couture.

Non-Eligible Cases

Exchange requests may not be accepted in the following situations:

Change of mind after purchase
Products that have been used, altered, washed, or damaged after delivery
Requests raised beyond the eligible exchange window
Minor colour variations caused by lighting, photography, or screen settings

Important Notes

Our team carefully reviews all exchange requests to ensure a smooth and fair experience for all customers.
Shriva Couture reserves the right to decline requests that do not meet the above conditions.

For any assistance, please contact our support team and we’ll be happy to help.

we also offer return if they don't like the product

Then you should absolutely mention returns clearly and positively.

Right now your policy reads like:
“we don’t really want returns.”

But if you genuinely offer returns for dissatisfaction, that is a major trust booster and should be highlighted prominently.

Especially for:

first-time buyers
higher-ticket sarees
cold Meta traffic

You should separate:

Returns
Exchanges

Clearly.

And make the first few lines reassuring.

Here’s a much stronger version:

Returns & Exchange Policy

At Shriva Couture, we want you to love every piece you order. If something isn’t right, we’re here to help with easy returns and exchanges.

Return Eligibility

We offer returns in the following cases:

The product does not meet your expectations
Size or fit concerns
Damaged or defective product received
Incorrect product received

To be eligible for a return:

Requests must be raised within 72 hours of delivery
Products must be unused, unwashed, and returned in original condition with all tags intact

Our team may request images/videos for verification before approving the return.

Exchange Eligibility

We also offer exchanges for:

Size issues
Damaged or defective items
Incorrect products received

Each order is eligible for one exchange request, subject to stock availability.

If the requested item is unavailable, we may offer:

Store credit, or
An alternate product of equal value

Refunds

Once the returned product passes quality inspection, the refund will be processed to:

the original payment method, or
store credit (where applicable)

Refund timelines may vary depending on your payment provider.

Shipping Charges

Reverse pickup and shipping charges may apply for size-related returns or exchanges
In case of damaged, defective, or incorrect products, all shipping charges will be covered by Shriva Couture